Self-help portal for users to search the knowledge base, submit requests and check status 2. Easy to use interface for technicians and managers to list, assign, resolve and close requests 3.
Connect to remote computers, view their screens and control them. Monitor and Access Watch over thousands of computers, monitor them and connect in if required.
No Monthly Fees Purchase as many sessions as you need, and upgrade whenever you like. SimpleHelp - Remote Support Made Easy Server software for Windows, Linux and macOS Install on a computer inside or outside of your network to allow your support technicians to connect to your customer's computers.
Support customers who visit your site Customers who need support visit your site to launch the support application.
Your technicians see the customer in the waiting queue, and initiate a session. With simple licensing Use your server forever without rental fees or hidden costs. Pay for the sessions you need, and upgrade whenever you like. Technicians can then monitor it and be alerted of problems, and connect when required.
What's New in SimpleHelp 5? Scalable Apps A new, scalable interface for standard and high resolution displays. App Tunnels Easily connect to third party services on a remote network.
Provider Features Easily allow your customers to use your SimpleHelp server. Mass Deploy Seamlessly push remote access services onto new devices. Scheduled Tools Schedule tool execution and create custom alerts.
Helpdesk Review Website. Welcome to pfmlures.com, The First online Website to review Helpdesk pfmlures.com aim is quit simple to help customers all around the Web World to select the Best quality Web-based Helpdesk Software. A powerful online help desk for initiating, tracking, managing and reporting customer service issues across a number of different communication channels, including email tickets, live chats, phone calls, community posts and more. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.
Remote Support Customer initiated on demand support sessions Your customers can request support in just two clicks: The support application gathers information from your customer and their computer, and adds them into your support queue. In seconds your technicians can view and control their computer.
SimpleHelp includes advanced file transfer capabilities to copy files to and from the remote machine, a diagnostics mode to better understand performance related issues, and the ability to automate tasks using predefined scripts contained in your toolbox.
Monitoring and Alerting Simple health check and performance overview for important systems Computers that are registered with your SimpleHelp server can each upload performance data. With SimpleHelp you can monitor thousands of servers and PCs, allowing you to easily spot problems before users notice.
With a remote management license upgrade you can configure indepth alerts based on monitored information, so that SimpleHelp notifies your technicians of a problem as it happens.
Remote Access The easiest way to support unattended computers Remotely diagnose issues and access computers when no-one is there.
Technicians can use SimpleHelp to connect to a remote computer with just a single click, allowing them to efficiently perform remote maintenance and deployments. Configuring a computer for remote access is simple, and SimpleHelp's advanced security features ensure that access is secure. Simple Presentations Screen-sharing for online meetings and webinars SimpleHelp technicians can share their desktop from within the SimpleHelp Technician Console.
Presentations can be attended by thousands of attendees just by using a web browser. No Java, Flash, Silverlight or downloads required, and presentations can be viewed from almost any device.Service Desk Software Modern service management for the digital enterprise.
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Help desk software is a suite of software programs that help your customer support desk quickly receive, process and respond to customers across a variety of touchpoints. These touch points include phone, email, live chat, and social media. Help Desk Software.
NetHelpDesk is a feature-rich, ITIL aligned help desk software, combining everything from ticket tracking and customer relationship management, through to stock control and self service - with endless reporting capabilities along the way.
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